BetHard Privacy Policy

At BetHard Online Casino, we are fully committed to protecting your personal data and respecting your privacy. This Privacy Policy explains how we collect, use, store, and share information about you when you visit and use our services at bethard.com. By accessing our platform — whether via desktop, mobile, or the BetHard app — you acknowledge that we may process your personal data in accordance with this policy. We encourage you to read this document carefully before using our services.

Who We Are

Here at BetHardOnline Casino, we operate under the legal entity Prozone Ltd, incorporated in Malta (company registration no. C97366), with a registered address at Mezzanine Office, The George, Ball Street, Paceville, St Julian's STJ 3123, Malta. BetHard and "Winners Dare More" are registered trademarks of Prozone Ltd. We hold a Malta Gaming Authority B2C Gaming Service Licence (MGA/B2C/908/2021, granted 29 October 2021) and also operate under a Swedish Gambling Authority (Spelinspektionen) licence. As a licensed operator, we are legally obligated to handle your data responsibly and in full compliance with applicable data protection legislation, including the General Data Protection Regulation (GDPR).

What Information We Collect

We may collect the following categories of personal data when you register, make a BetHard deposit, claim a BetHard bonus, or interact with our platform in any way:

• Full name, date of birth, and nationality
• Contact details including email address, phone number, and postal address
• Financial information such as payment method details, transaction history, and withdrawal requests
• Identity verification documents required for KYC (Know Your Customer) compliance
• Login credentials and account activity, including BetHard login records and session data
• Device information, IP address, browser type, and operating system (including BetHard mobile app and BetHard Android app usage data)
• Communications you send to our support team via live chat or email
• Preferences related to BetHard promotions, BetHard bonuses, and marketing opt-ins

How We Use Your Personal Data

Our BetHard platform processes your information for specific, legitimate purposes. We do not use your data for anything beyond what is described in this policy. The primary purposes for which we process your personal data include:

• Creating and managing your account, including processing your BetHard deposit and withdrawal requests
• Verifying your identity as required by our licensing obligations (KYC verification is triggered at the latest at €2,000 in cumulative deposits or withdrawals)
• Processing and administering bonuses, including the BetHard welcome bonus, BetHard casino bonus, and any applicable BetHard promo code or BetHard bonus code
• Providing access to BetHard live casino, sports betting, and all 2,500+ games in our library
• Sending you relevant information about BetHard bonuses, BetHard promotions, and exclusive campaigns — where you have provided consent
• Preventing fraud, money laundering, and underage gambling
• Complying with our legal obligations under MGA and Spelinspektionen regulations
• Improving our platform, the BetHard casino app, and your overall user experience

Legal Basis for Processing

We process your personal data on the following legal grounds under GDPR:

• Contractual necessity: We need to process your data to fulfil our obligations to you as a registered player
• Legal obligation: We are required to collect and retain certain data by our gaming licences and anti-money laundering regulations
• Legitimate interests: We process certain data to protect our business, detect fraud, and improve our services
• Consent: Where you have opted in to marketing communications about BetHard casino bonus codes or BetHard promo offers, we rely on your consent, which you may withdraw at any time

Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your experience on our BetHard Online Casino platform. These technologies help us understand how you interact with our website, remember your preferences, and ensure that our BetHard betting and gaming services function correctly. You can manage your cookie preferences at any time through your browser settings or our cookie consent tool.

Types of Cookies We Use

• Essential cookies: Required for the website to function, including session management and BetHard login authentication
• Analytical cookies: Help us understand traffic patterns and improve the BetHard casino mobile experience
• Marketing cookies: Used to deliver relevant information about BetHard welcome bonus code offers and BetHard casino no deposit bonus promotions where applicable

Sharing Your Data

We do not sell your personal data to third parties. However, we may share your information with trusted partners and service providers in order to deliver our services, including:

• Payment processors supporting BetHard deposit methods such as Trustly, Visa, Mastercard, MuchBetter, MiFinity, and AstroPay
• Game providers including Evolution Gaming, Pragmatic Play, Play'n GO, and Nolimit City, to the extent necessary for service delivery
• Our sportsbook technology supplier, Fiveoseven Solutions Limited (Malta)
• Regulatory bodies including the Malta Gaming Authority and Spelinspektionen, as required by law
• Identity verification and fraud prevention services required for KYC compliance

Data Retention

We retain your personal data for as long as your account is active or as required by applicable law. Following account closure, we are required to retain certain records — including transaction data and identity verification documents — for a minimum period as stipulated by our regulatory obligations. We will securely delete or anonymise your data once retention periods have expired.

Your Rights as a Data Subject

Under GDPR, you hold a number of rights in relation to your personal data held by our BetHardOnline Casino. These include:

• Right of access: You may request a copy of the personal data we hold about you
• Right to rectification: You may ask us to correct any inaccurate or incomplete data
• Right to erasure: You may request deletion of your data, subject to our legal retention obligations
• Right to restriction: You may ask us to limit the processing of your data in certain circumstances
• Right to object: You may object to processing based on legitimate interests or for direct marketing purposes
• Right to data portability: You may request that we transfer your data to another controller in a structured format
• Right to withdraw consent: Where processing is based on consent (e.g., marketing about BetHard bonuses), you may withdraw it at any time

To exercise any of these rights, please contact us at support@bethard.com. We will respond to your request within the timeframes required by applicable data protection law. If you are unsatisfied with our response, you have the right to lodge a complaint with the relevant supervisory authority in your jurisdiction.

Data Security

We take the security of your personal data seriously. Our BetHard platform employs industry-standard technical and organisational measures to protect your information against unauthorised access, loss, or disclosure. This includes SSL encryption, access controls, and regular security assessments across both desktop and BetHard mobile app environments. Our support team is available Monday to Sunday, 09:00–00:00 CET, and you can reach us at support@bethard.com for any privacy-related concerns.

Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. When we make significant changes, we will notify you via email or through a prominent notice on our website. We encourage you to review this page periodically. Your continued use of our BetHard Online Casino services following any update constitutes your acceptance of the revised policy.

This Privacy Policy is governed by the laws of Malta. All disputes arising in connection with this policy shall be subject to the exclusive jurisdiction of the Maltese courts, unless otherwise required by applicable local law in your country of residence.